Use of Unparliamentary Language By Students
- Based on latest Pattern
- English Medium eBooks
At Frontier IAS, student/ customer focus is a core value on which we base our institute philosophy. Our personnel are committed to treat customers/students with politeness, courtesy, and respect at every interaction.
While the focus of our staff always is to go the extra mile to resolve customer issues, in exceptional situations, it’s possible they may not be able to resolve them to your satisfaction, despite the institute’s best efforts. This could be due to issues related to systems downtime, policy, compliance, syllabus and contents updates, and so on.
While most of our customers understand such compulsions, a few resort to provocative and unparliamentary language, or rude and disruptive behaviour. Such behaviour is untenable as it impacts the morale, dignity, and consequently, the efficiency of our staff.
We regret to inform you that in such a situation, the institute will be compelled to advise these students to close all their relationships with the institute, or in extreme situations we terminate from the institute without refund of feeds if any paid and take legal course of action. We earnestly hope that we have to resort to this option in the rarest of rare cases.
In the event that the resolution to any query is not to your satisfaction, we also encourage our customers to exercise every option to escalate the matter through the internal mechanism of the Institute.